Shipping with us

Shipping Note: Our internal processes remain largely unaffected by the current global health crisis although we are experiencing a high number of requests. The global postal service however are struggling due to the cancellation of several flights which has seen some delays with shipping times, unfortunately we do not have any control over this. It differs from country to country with some restrictions for certain places and has been changing very rapidly. We aim to keep to delivery time frames as best as possible but some things are just out of our hands. We apologise for any delays with your order and thank you for your patience.

Covid-19:

We regret to inform, due to the current global health crisis – the covid-19 virus, we are currently unable to ship to the following destinations via our Free Shipping or Express Ship options, we are however still able to ship via FedEx. Any orders placed with delivery to any of the countries in the below list via our standard deliveries will be dispatched as soon as possible. We apologise for any inconvenience and will keep you updated with any changes. Please subscribe to our newsletter to stay up to date. We hope this situation resolves as quickly as possible, and hope everyone stays safe and well.

Afghanistan
Albania
American Samoa
Andorra
Angola
Anguilla
Antigua and Barbuda
Argentina
Armenia
Ascension
Australia
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
British Virgin Islands
Brunei
Burkina Faso
Burundi
Cambodia
Cameroon
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
Comoros
Congo
Congo, the Democratic Republic of the
Cook Islands
Cyprus
Djibouti
Dominica
Dominican Republic
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Fiji
French Polynesia
Gambia
Georgia
Gibraltar
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Iceland
Iran
Iraq
Israel
Jamaica
Jersey
Jordan
Kazakhstan
Kiribati
Kosovo
Kuwait
Kyrgyzstan
Laos
Lebanon
Lesotho
Liberia
Libya
Macedonia
Madagascar
Malawi
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Nauru
Nepal
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
North Korea
Northern Mariana Islands
Pakistan
Palau
Papua New Guinea
Paraguay
Philippines
Poland
Puerto Rico
Qatar
Reunion
Russia
Saint Helena, Ascension and Tristan da Cunha
Saint Kitts and Nevis
Saint Lucia
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
Sao Tome and Principe
Saudi Arabia
Seychelles
Sierra Leone
Slovakia
Slovenia
Solomon Islands
Somalia
South Sudan
Sri Lanka
Sudan
Swaziland
Syria
Tajikistan
Timor-Leste
Togo
Tokelau-szigetek
Tonga
Trinidad and Tobago
Tristan da Cunha
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
U.S. Virgin Islands
Ukraine
Uruguay
Uzbekistan
Vanuatu
Venezuela
Wake-sziget
Wallis and Futuna
Yemen
Zambia
Zimbabwe

Sorry for any inconvenience and thank you for understanding.

How do we get you your cigars?

Online Cigars is proud to ship all over the world, with unlimited free worldwide delivery on all our products. We get asked a lot about how our cigars reach our customers- so here’s a walkthrough of our process.

  • Checkout

Our simple, secure checkout process accepts both credit card and bank transfer payments. We also allow customers in certain countries to pay either in 30 days or in three instalments! We aim to process all payments promptly and ship your products within 48 working hours of receiving them. We will contact your when your order is accepted.

 

  • We process your order

Once payment is accepted, our team will package your cigars, and dispatch them by courier straight to you. You will be able to track progress every step of the way and of course we’ll be happy to keep you informed on the progress of your order.

  • Dispatch

Within 48 hours of your order being accepted, we will dispatch your cigars from our warehouse. We always use guaranteed delivery on our products and ship with EMS, the International Priority Postal Express Mail Service- so your cigars are delivered quickly and safely, and tracking is available each step of the way. We vacuum seal each parcel for delivery along with a Boveda humidity pouch which ensures your cigars arrive in perfect condition.

  • International shipping

Your cigars will pass through the relevant port authorities to reach you. This does sometimes lead to delays, depending on the rules in your particular country. Occasionally an additional fee will be payable to the relevant customs authority in order for your product to clear customs. This is always a result of your country’s regulations, and not something we control. Customers are liable for costs incurred due to customs in their home country. We will of course always assist you as best we can and if you require any extra information or assistance please contact our team. We successfully ship cigars all over the world and we will always do everything possible to get your order to you as quickly and easily as possible.

Shipping Options:
– FREE Shipping – Standard airmail shipping
– Express Ship (EMS) – £25 – Express Mail Shipping – Receive your order in half the time! (Usually)
– FedEx – £50 – Our fastest service

Average international shipping times are as follows:

FedEx: 3 – 5 days for most destinations worldwide

North America:
FREE Shipping: 6 to 8 Business days
Express Ship (EMS):
3 to 4 Business days

Europe:
FREE Shipping:
4 to 8 Business days
Express Ship (EMS):
2 to 4 Business days

Asia Pacific:
FREE Shipping:
8 to 16 Business days
Express Ship (EMS)
: 4 to 8 Business days

Australia:
FREE Shipping:
8 to 16 Business days
Express Ship (EMS):
4 to 8 Business days

These delivery times are of course out of our hands and based on normal circumstances. If customs authorities intercept the parcel then they will notify you, not us. Please take these as averages- your order may take longer.

  • Domestic shipping

Once your cigars have cleared customs, they will shipped straight to you using the local courier service. We take the greatest care of your order and ensure it arrives as quickly, smoothly and safely as possible. We always put our customers first and keep you informed throughout the process. In the very unlikely case that your order does not reach you within two months, we will of course refund you. See our FAQs page for more information.

  • Your cigars reach you

Your order should reach you as quickly and smoothly as possible. If this is not the case, or if you have any questions or complaints, please feel free to speak to our team. Once you’ve received your cigars, if you have any feedback please do let us know. Also, please leave a review on Trust Pilot. Happy smoking!