Terms and Conditions – Online-Cigars.com

 

1. Acceptance of Terms

By placing an order with us, you confirm that you are at least 21 years of age and legally permitted to purchase our tobacco products in your jurisdiction. By completing checkout, you agree to be bound by these Terms and Conditions in full without exception.

We reserve the right to refuse, cancel, or suspend any order or account at our discretion.

 

2. Orders and Contract Formation

All orders are subject to acceptance and availability. A contract is formed only once goods are dispatched, not when an order is placed or payment is authorised.

We reserve the right to cancel orders prior to dispatch, including for risk, compliance, pricing errors, or fraud concerns.

 

3. Shipping and Delivery

We ship internationally where permitted. It is the customer’s responsibility to ensure that ordering, importing, and possession of tobacco products is lawful in their country or region.

Once an order is dispatched, delivery is deemed complete when the carrier marks the shipment as delivered. We are not responsible for loss, theft, or misplacement after delivery confirmation.

 

4. Customs, Duties, and Import Restrictions

All customs duties, taxes, import fees, and compliance with local regulations are the sole responsibility of the customer.

Orders that are delayed, seized, or rejected by customs authorities are not eligible for refund, replacement, or credit unless returned to us. 

Orders refused due to unpaid duties or failure to comply with import laws are treated as customer refusals.

Repeated customs issues, refusals, or seizures will result in account suspension and permanent refusal of future orders.

 

5. Non-Delivery, Missing Items, and Claims

Any claim for non-delivery, missing items, or discrepancies must be reported within 7 days of the delivery date shown by the carrier. Claims submitted outside this timeframe will not be considered.

Where tracking confirms delivery, the order is deemed successfully delivered. We do not issue refunds or replacements for packages marked as delivered but subsequently lost, stolen, or misplaced.

Repeated claims will result in account suspension or termination.

 

6. Returns and Refunds

Returns require prior authorisation.

Approved returns must be received within 14 days and in original condition and packaging.

No refunds are available for:

Seized or confiscated shipments

Refused deliveries

Gift cards

Where returns are approved due to our error, return postage may be reimbursed up to a reasonable limit upon proof.

 

7. Refusal of Delivery

Orders may not be refused at delivery. If an order is refused, returned, or abandoned, a service and shipping charge will be deducted to cover costs. Repeated refusals will result in account closure.

 

8. Payment, Disputes, and Chargebacks

Payment is captured upon dispatch. Any chargeback, payment dispute, or reversal initiated after delivery without communicating with us first will result in permanent closure of the customer’s account, without notice.

We reserve the right to:

Refuse future orders

Withhold refunds or credits

Pursue recovery of goods, funds, and associated costs

Chargeback activity deemed abusive or excessive will be treated as a breach of these Terms.

 

9. Ownership of Goods and Unlawful Retention

Ownership and title to goods do not transfer until payment has been fully received and is final, irreversible, and not subject to dispute or chargeback.

If payment is reversed or disputed after delivery, the customer has no legal right to retain the goods.

Continued possession following a payment reversal constitutes unlawful retention, and we reserve the right to pursue civil recovery, legal action, and reporting to relevant authorities including the Police.

 

10. Fraud Policy

Fraudulent claims of non-delivery, false statements, misuse of chargeback systems, or repeated abuse will result in account termination. We reserve the right to investigate, share data with fraud-prevention partners, and pursue recovery or enforcement action where appropriate.

 

11. Product Condition

Packaging may be opened for quality control purposes. This does not constitute a defect. No refunds are offered on this basis.

 

12. Privacy, Data Use, and Fraud Prevention

We collect and process personal data in accordance with our Privacy Policy.

Personal data may be used for order processing, fraud prevention, chargeback management, dispute resolution, and recovery of unpaid goods or funds. This includes analysing transaction patterns and preventing repeat abuse.

We may share data with payment processors, card networks, fraud-prevention services, logistics providers, legal advisers, insurers, and competent authorities where we reasonably believe it is necessary to protect the business or enforce our rights.

Requests for data deletion may be declined where data is required for ongoing disputes, chargebacks, investigations, legal claims, or enforcement actions.

We retain internal records of fraud, abuse, and disputes to prevent misuse of our services. These records are not used for marketing.

 

13. Accuracy and Errors

We do not guarantee that product descriptions, pricing, or other content is error-free. We reserve the right to correct errors and cancel orders arising from inaccuracies.

 

14. Governing Law and Jurisdiction

These Terms and any dispute, claim, or recovery action shall be governed by UK law, unless we elect otherwise.

We reserve the right to commence proceedings in any jurisdiction where the customer resides, holds assets, receives goods, or where payment instruments are issued or processed. This does not limit our right to pursue enforcement in multiple jurisdictions where legally permissible.

 

15. Final Provisions

Failure to enforce any provision does not constitute a waiver.

If any part of these Terms is held unenforceable, the remaining provisions remain in full force.

 

Details

Email: [email protected]