Privacy Policy

We do not share any customer data to anyone outside our company. Period. We hate spam too.

Order Policy

Please be aware that the confirmation of an order containing any tobacco products is taken as an acceptance and agreement that the receiver of these products is at or over the legal age for consumption of tobacco in their country.

  • We reserve the right to refuse to ship your order.
  • You confirm that you know the applicable laws pertaining to the purchase and importation of Cuban Cigars from abroad to your shipping address and accept full responsibility for any duties, taxes, customs fees, or any further inconveniences caused by domestic Customs offices.
  • If the delivery address provided in the order is found to be insufficient or incorrect, we cannot provide a refund or reship.
  • If you opt for an untracked shipment method, there will be no refund or reship offered.
  • Weight per stick listed on product is an approximate average weight.
  • We do not ship tobacco products to the following countries: USA, Australia, UAE, Mexico, Columbia, Morocco, Turkey, Syria, Ukraine and Russia.

Refund Policy

  • We always aim for 100% customer satisfaction.
  • In the highly unlikely event that you are not completely satisfied with your cigars, simply contact us within within 7 days of reception of the order.
  • Because taste is such a personal thing, we will not accept returns for cigars that you just do not like the flavor of. We think that's fair.
  • Replacement, store credit or refund will be given for a damaged or incorrect shipment within 3 days of receiving your order.
  • Once your order has been dispatched, you cannot refuse the shipment. No returns will be accepted in cases where the customer refuses to pay the duties and as a result, the package is sent back to sender.

Fraud Policy

  • Anyone who fraudulently claims a non-delivery may be subject to an investigation with the post office, and subsequent legal action.
  • The customer has been informed that the jurisdiction of the United Kingdom shall apply.

We do not guarantee the accuracy of any of the materials on this website, including but not limited to price, product descriptions, pictures etc. We will not be liable for any inaccuracies or mistakes, nor will we bound to honor any price/sale/offering that was uploaded erroneously.

Age Verification

At Online-Cigars.com, our commitment is to sell Tobacco products and accessories only to customers that are 21 years of age or older. This is in compliance with Federal, State, and Local law. We appreciate your patience and understanding in helping us keep tobacco products out of the hands of minors.