FREE Worldwide Shipping on Orders Above £200 with Online-Cigars
How to buy cigars online for worldwide delivery? Online Cigars is proud to ship all over the world from our warehouse. We get asked a lot about the process of buying cigars online and how the cigars then reach our customers - so here’s a walkthrough of our process.
Please note: We do not ship to certain countries, these are not displayed at the checkout.
1. Choose which cigars you want to order
Select from our large range of authentic Habanos Cuban and World cigars and add them to your basket. Once decided, click your basket and select your shipping option.
2. Select how you want your cigars shipped
Choose to have your cigars shipped sealed, opened and checked, without their box, or without their bands and box. We'll make sure they arrive how you want them.
All orders are dispatched by Registered Airmail. Final delivery will be with the local post service. Once the parcel has left us, it is out of our control and in the hands of the post network. If you would like your order sent in separate parcels, please place as seperate orders.
3. Select your Payment Method
We accept Visa, Mastercard, AMEX, Union pay, Alipay, Bank Transfer, or Bitcoin. If you struggle to complete your payment, just select Payment Link and we will send you a link to complete your purchase.
4. Dispatch
Once payment is accepted, our team will process your order for dispatch. We carefully select your cigars from our climate controlled walk-in humidor. We seal each box along with a Boveda humidity pouch to ensure your cigars arrive in perfect condition. You'll receive your tracking information by email.
All orders dispatched with...
5. Your cigars reach you
Your order should reach you as quickly and smoothly as possible. We recommend leaving them to rest in a humidor for approximately the same amount of time they have been in transit. Once they're well rested, take one out, sit back and enjoy. Also, please don't forget to leave a 5* review on Trust Pilot. Happy smoking!
International shipping
All cigars are shipped from our bonded warehouses. Your cigars will pass through the relevant port authorities and customs departments to reach you. This does sometimes lead to delays, depending on the rules in your particular country. Occasionally an additional fee will be payable to the relevant customs authority in order for your product to clear customs. This is always a result of your country’s regulations, and not something we control. Customers are liable for costs incurred due to customs in their home country. We will of course always assist you as best we can and if you require any extra information or assistance please contact our team. We successfully ship cigars all over the world and we will always do everything possible to get your order to you as quickly and easily as possible.
If your order is returned to us for any reason (e.g. rejected by Customs or incomplete address) then we charge a reshipping fee of £40 per parcel.
Delivery Times
Shipment is by Express Air courier with approximately 10 days delivery to your door anywhere in the world. Occasionally, delays completely beyond our control, may occur.
Once your cigars have cleared customs, they will be shipped straight to you using the local courier service. We take the greatest care of your order and ensure it arrives as quickly, smoothly and safely as possible. We always put our customers first and keep you informed throughout the process. In the very unlikely case that your order does not reach you within two months, providing customs have not seized the parcel pending fees to be paid, we will of course refund you. See our FAQs page for more information.
